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174 202 234 228 259 233 236 267 226 285 288 284 179 324 298 317 158 85 153 313 164 157 104 246 199 294 275 192 222 218 222 247 258 224 240 255 292 261 295 154 240 254 259 195 293 249 291 266 278 272 231 48

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31 179 257 317 335 321 342 284 280 163 2 63 292 100 216 101 282 159 5 265 188 247 254 273 64 219 303 157 286 338 255 322 302 252 217 259 298 335 113 273 382 343 378 290 294 405 319 336 355 335 314 257 33

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1 74 36 91 16 317 48 265 18 78 248 47 23 10 16 271 170 92 140 145 272 200 203 129 150 177 240 224 210 225 140 153 188 163 217 277 196 235 297 264 232 3 168 343 203 257 321 231 282 345 246 150

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21 58 63 142 157 72 198 7 127 77 61 258 215 149 0 152 28 47 45 153 62 135 229 214 227 232 209 212 236 217 189 165 207 168 250 289 263 281 228 277 286 271 281 248 288 186 265 184 89 169 303 1

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2008

4 31 23 86 70 110 143 89 81 74 90 122 102 118 139 129 31 71 119 127 142 126 128 93 122 102 129 101 84 110 90 110 111 120 160 154 159 159 158 119 178 151 148 107 133 125 149 141 144 139 88 34

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1 1 30 69 62 68 51 53 28 110 129 159 131 119 109 150 37 81 143 98 109 130 161 164 104 117 142 82 82 132 107 141 118 94 90 76 110 102 98 106 98 121 113 94 108 100 71 108 129 96 1

[291] Teleperformance Ukraine Invested More Than 1 Million Euro In Development Of Own Business In Ukraine

29.01.2010 | Hi-tech компанії, Зв'язок і телекомунікації, Фінанси і банки, Україна

Kyiv, January 27, 2010 – Teleperformance Ukraine, a subsidiary Teleperformance Group (NYSE Euronext: FR 0000051807), invested more than 1 million Euro in development of own business in Ukraine. According to General Manager of Teleperformance Ukraine Mr. Andrei Zinkovetsky, the company reached break-even and met all 2009 business plan goals. Despite tough economic situation in Ukraine caused by recession in country’s economy, Teleperformance Ukraine opened an own outsourcing call center in the city of Cherkasy for 150 agents. Located 190 km from Kyiv, Ukraine’s national capital, this contact center is among top 5 in Eastern Europe taking into account the quality of facilities and equipment installed, Mr. Zinkovetsky said. The engineering solution for call center in Cherkassy based on the newest Avaya Call Center Elite and served by dedicated servers Avaya S8730 in Kyiv and Cherkasy. Currently a number of clients from financial, telecom and retail sectors of Ukrainian economy are serviced from Teleperformance Ukraine facilities in Kyiv and Cherkasy. In 2010 the company is planning to extend the number of agents involved in projects servicing Ukrainian clients to 300 operators. Among main company’s achievements in 2009 is a realization of Dnepropetrovsk call center site, country’s alone nearshoring project servicing clients of large-scale Russian bank from the territory of Ukraine. In the course of project realization a number of problems connected to the bank data secrecy, the trans-border personal data transmission, and the taxation were solved. This project allowed to cut expenses of company’s clients significantly, Mr. Zinkovetsky pointed out. In 2009 the company handled over 25 million calls, a record for Ukrainian market. About Teleperformance Teleperformance Ukraine started to operate in Ukraine in 2008. Currently the company owns two call centers in Kyiv and Cherkasy. The company employs more than 400 employees in Ukraine. The company offers the full range of outsourcing call center solutions for different sectors of economy, including inbound and outbound calls, telemarketing, new product launches, tailored bundled offers, direct response, application processing, new service/product requests, new account literature fulfillment, order fulfillment, customer care programs, claims and payment processing, customer segmentation and profiling, first party collections, technical support , product and service training, data capture, database management. For more information -- www.teleperformance.com.ua   Teleperformance Group (NYSE Euronext Paris: FR 0000051807), the # 1 global leader in managing the customer experience in the outsourced contact center market, has been serving companies around the world rolling out customer acquisition, customer care, technical support and debt collection programs on their behalf. In 2008, the Teleperformance Group achieved ?1.784 billion revenues (US$2.6 billion – average exchange rate at December 31, 2008: ?1 = US$1.46). The Group operates about 82,000 computerized workstations, with more than 100,000 employees (Full-Time Equivalents) across 268 contact centers in 49 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. For more information -- www.teleperformance.com Contact: Mr. Alexander Kirilkin, Business Development Director Phone:  +380444289428, [email protected]
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Teleperformance Ukraine

Компания Teleperformance Ukraine начала свою деятельность в Украине в конце 2008 года. В настоящее время компания обслуживает два собственных колл - центра в Киеве и Черкассах. В компании работает более 400 сотрудников. Компания предоставляет весь комплекс услуг, связанных с обслуживанием по телефону клиентов компаний различных секторов экономики, включая прием и оформление заказов, организация горячих линий, телемаркетинг, cross и up sales, назначение встреч, взыскание задолженности, техническая поддержка, создание и актуализация баз данных, программы повышения лояльности и многое другое. Для более детальной информации - www.teleperformance.com.ua

Контактна особа: Alexander Kirilkin
Телефон: +38044-4289428
E-mail: [email protected]
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