Kyiv, January 27, 2010 –
Teleperformance Ukraine, a subsidiary Teleperformance Group (NYSE Euronext: FR
0000051807), invested more than 1 million Euro in development of own business
in Ukraine.
According
to General Manager of Teleperformance Ukraine Mr. Andrei Zinkovetsky, the
company reached break-even and met all 2009 business plan goals.
Despite
tough economic situation in Ukraine caused by recession in country’s economy, Teleperformance
Ukraine opened an own outsourcing call center in the city of Cherkasy for 150
agents. Located 190 km from Kyiv, Ukraine’s national capital, this contact
center is among top 5 in Eastern Europe taking into account the quality of
facilities and equipment installed, Mr. Zinkovetsky said.
The
engineering solution for call center in Cherkassy based on the newest Avaya
Call Center Elite and served by dedicated servers Avaya S8730 in Kyiv and
Cherkasy.
Currently
a number of clients from financial, telecom and retail sectors of Ukrainian
economy are serviced from Teleperformance Ukraine facilities in Kyiv and
Cherkasy. In 2010 the company is planning to extend the number of agents
involved in projects servicing Ukrainian clients to 300 operators.
Among
main company’s achievements in 2009 is a realization of Dnepropetrovsk call
center site, country’s alone nearshoring project servicing clients of
large-scale Russian bank from the territory of Ukraine. In the course of project
realization a number of problems connected to the bank data secrecy, the trans-border
personal data transmission, and the taxation were solved. This project allowed to
cut expenses of company’s clients significantly, Mr. Zinkovetsky pointed out.
In 2009
the company handled over 25 million calls, a record for Ukrainian market.
About
Teleperformance
Teleperformance Ukraine started to operate in Ukraine in 2008. Currently the
company owns two call centers in Kyiv and Cherkasy. The company employs more than
400 employees in Ukraine. The company offers the full range of outsourcing call
center solutions for different sectors of economy, including inbound and
outbound calls, telemarketing, new product launches, tailored bundled offers,
direct response, application processing, new service/product requests, new
account literature fulfillment, order fulfillment, customer care programs,
claims and payment processing, customer segmentation and profiling, first party
collections, technical support , product and service training, data capture, database
management.
For more information -- www.teleperformance.com.ua
Teleperformance Group (NYSE Euronext Paris: FR 0000051807), the # 1 global
leader in managing the customer experience in the outsourced contact center
market, has been serving companies around the world rolling out customer
acquisition, customer care, technical support and debt collection programs on
their behalf. In 2008, the Teleperformance Group achieved ?1.784 billion
revenues (US$2.6 billion – average exchange rate at December 31, 2008: ?1 =
US$1.46). The Group operates about 82,000 computerized workstations, with more
than 100,000 employees (Full-Time Equivalents) across 268 contact centers in 49
countries and conducts programs in more than 66 different languages and
dialects on behalf of major international companies operating in various
industries.
For more information -- www.teleperformance.com
Contact:
Mr. Alexander Kirilkin, Business Development Director
Phone: +380444289428,
[email protected]